AS
Andisiwe S
1 reviews | Active since Jan 2024
02 Jan 2024, 18:51
Pawned laptop and got looted , no one helps me about getting it back.
I had pawned my laptop for cash in 2022 mid year. But while my laptop was in their store there was looting and everything was taken. When I when back to pay back their loan for my laptop they told they can't help me with anything because the still waiting for government to repay then for the damages. And they won't be using their own insurance.
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Replies (2)
Cash Crusaders Franchising's replyOfficial
04 Jan 2024, 07:26Good day,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.
Thank you
Cash Crusaders Franchising's reply04 Jan 2024, 07:26
Official
Good day,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.
Thank you
AS
Andisiwe S's updateReviewer Update
18 Jan 2024, 10:00Morning
I haven't received any assistance regarding the following:
I have an issue with the store , after I wasn't called to receive payment for my pawned laptop that was looted. When I go back to the store owner Jeff is making it my issue saying that I changed my number. When I am still using the same number and email address which we used when communicating before the payment where. I never changed any if my communication site. I really need help with this if anyone know where can I file a complaint and get assistance. I had just bought my laptop from hifi corp for about R6000 and i received R1700 for pawning it. It was just 3 months old. This really is frustrating. Before the payment where I communicated with Mr Mark Wiese and Chantall Van Tonder. And I went to the store couple time. Travel by taxi and I was employed at the moment. This had cost me a lot of money until they told me to wait for a call but now I am at fault for not being called.
I haven't received any assistance regarding the following:
I have an issue with the store , after I wasn't called to receive payment for my pawned laptop that was looted. When I go back to the store owner Jeff is making it my issue saying that I changed my number. When I am still using the same number and email address which we used when communicating before the payment where. I never changed any if my communication site. I really need help with this if anyone know where can I file a complaint and get assistance. I had just bought my laptop from hifi corp for about R6000 and i received R1700 for pawning it. It was just 3 months old. This really is frustrating. Before the payment where I communicated with Mr Mark Wiese and Chantall Van Tonder. And I went to the store couple time. Travel by taxi and I was employed at the moment. This had cost me a lot of money until they told me to wait for a call but now I am at fault for not being called.
AS
Andisiwe S's update18 Jan 2024, 10:00
Reviewer Update
Morning
I haven't received any assistance regarding the following:
I have an issue with the store , after I wasn't called to receive payment for my pawned laptop that was looted. When I go back to the store owner Jeff is making it my issue saying that I changed my number. When I am still using the same number and email address which we used when communicating before the payment where. I never changed any if my communication site. I really need help with this if anyone know where can I file a complaint and get assistance. I had just bought my laptop from hifi corp for about R6000 and i received R1700 for pawning it. It was just 3 months old. This really is frustrating. Before the payment where I communicated with Mr Mark Wiese and Chantall Van Tonder. And I went to the store couple time. Travel by taxi and I was employed at the moment. This had cost me a lot of money until they told me to wait for a call but now I am at fault for not being called.
I haven't received any assistance regarding the following:
I have an issue with the store , after I wasn't called to receive payment for my pawned laptop that was looted. When I go back to the store owner Jeff is making it my issue saying that I changed my number. When I am still using the same number and email address which we used when communicating before the payment where. I never changed any if my communication site. I really need help with this if anyone know where can I file a complaint and get assistance. I had just bought my laptop from hifi corp for about R6000 and i received R1700 for pawning it. It was just 3 months old. This really is frustrating. Before the payment where I communicated with Mr Mark Wiese and Chantall Van Tonder. And I went to the store couple time. Travel by taxi and I was employed at the moment. This had cost me a lot of money until they told me to wait for a call but now I am at fault for not being called.