Pathetic Service From Cash Crusaders Field Street, Durban Central

Good day,

I am a customer of your field street store and my items have been looted during the unrest, I have since been in touch with a few guys whom I have really been given the run around and frankly I am now fed up with the excuses that are coming.

I have been told that I will need to wait for the store to be reopen in order for my items to be replaced, firstly this is not stated anywhere on your receipts neither is my items remaining of the same value from the time I have pawned it so how will this be of any benefit to me?

I had a 65" TV and a PS4 in for pawn, due to tough times I had these in pawn however these were items that are in use daily, I do understand the incident was unforseen but a good few months have passed and I have to now incur the cost of having purchased a new TV as I'm pretty sure neither of you can "not have a television set" at home especially when you have kids.

I have constantly had to get intouch with your irresponsible personals who do not even bother to get in touch or keep us updated as customers and this drove the frustration much more higher. I then had to ask for feedback of which it was "sorry that's about it you just need to wait" , this is absolutely ridiculous and poor customer service etiquette.

Lastly, I need a solution on being reimbursed for my items, so many other stores have been reimbursed and compensated yet your branch customers is receiving the raw end of the stick? How can I be asked to wait until the store reopens when the insurance can be processed, further to this if my items for example was a sum of R10 000 at the time of exchange, 2 years time your store finally reopens and my items now is valued at R6000 I must still pay you the amount borrowed and I'm receiving a loss but you still gain? How is that fair in any way?

This is an item which I had to replace at a cost to myself as I am certain you would also not sit for months on end and "wish Cash Crusaders" decides to reimburse you so now I have incurred more costs of which I am certain you will not even consider so in short I need my items replaced and proper answers to my questions please.

We then contacted the owner (Mohammed Sheriff) who advised me that he will personally handle this matter and provide feedback by the 15th March 2022 however since then he is not responding and ignoring us completely.

This is such pathetic services offered, even the owner himself is not providing us with feedback yet he has claimed from his shops insurance and they have paid him out.