Pathetic service

I have since been waiting for Cash Crusaders client care to contact me as promised in their response to my complaint.

I bought a speaker the previous month which is December and it's now faulty. The Secunda branch doesn't want to take it in for fixing or exchange it because I lost my receipt. I do have the proof of purchase on my bank statement because I used my debit card on the day of purchase.

I need an urgent attention to this matter as I use the speaker to run my business.