Pathetic Service

I recently bought a laptop from the quagga centre branch and the service there was pathetic. The unit i purchased asked for a password witch i did not have and when going back to the store they also did not know they then asked me to leave the unit with them and they would get it sorted the next they witch i did. I returned to the store the following afternoon and they had said the installed new software and upgraded the unit and all sorts of nice stories i took the unit home and tried it it would not connect to the internet at all i then called the store and said that i would be back the afternoon for a different unit or my money back. I got to the store just after four and all the salesman wanted to do was sell me another unit that was far more than the one i purchased he was not interested in the problem at hand when i asked to speak to the manager i was told that he is busy and cannot see me i then asked for a refund and that took almost 52 minutes while i was standing and waiting 3 different customers had problems in the store with pricing as the price on the units they wanted scanned higher at the till point the one client asked for the manager and was told he had gone out the store im not sure if the sales floor staff were doing things on their own or if the manager was just lazy and did not want to deal with clients. I WILL NEVER SHOP AT THAT STORE FOR ANYTHING EVER AGAIN AND WILL DEFINITELY TELL EVERYONE THAT I ENCOUNTER NOT TO GO THERE