Pathetic customer service overall

On 19/9/2017 my wife went to cash crusaders at 8 vrede street. Spoke to Clara. Saw a nice cheapie phone for R400. Ask if they could pls keep it till 22nd when I get paid. Wife ask can she put money down for lay bye they say no don't have to. Ladie said ok- put sticker on. 22nd I went to collect phone. No phone. Discovered phone was sold 20th already. As per ladie who sold it there was no sticker on. Clara say there was. I say how can you ppl promise to keep a phone just to sell it next day. 1 ladie pipes in- she will also sell a phone even if had sticker on. Ask to speak to manager. His to busy in buy shop as only 1 in buy shop. Only occasionally come out for change. Say they can't keep phones for longer than 2 hours.

I said I will buy this doogee phone R899 but I would like some discount. Still manager too busy. Go home phone head office. Speak to Candice Poggenpoel who PROMISE TWICE ( I phoned at 15:30 and 16:52) either the regional manager or the owner of store will contact me. Up to now NO REPLY.

On Sat the 23 my wife went to her work in observatory. So decided try cash crusaders in that mall in obs. There they have a phone for R300 but as per salesman who can just uhhhh uhhhh uhhhh whole time " the phone just switch off they cannot guarantee it" MY QUESTION WHY DO YOU PPL THEN BUY IT IN. OR YOU DIDNT KNOW WHEN YOU BOUGHT IT SO WHY SELL IT THEN??

So today I send my wife to buy me a new phone at game.

Absa: SAVE0129, 25/09/17 Game Parow Parow reserved R709.00 for a purchase. Your available balance: R3,755.90 Help ********** 600; NELN 852

NOW CASH CRUSADERS IT WAS NEVER ABOUT THE DISCOUNT OR THAT IT WAS ABOUT PRINCIPLE. BUSINESS ETHICS WHICH YOU PEOPLE DO NOT HAVE.

YOUR COMPANY SHOULD ACTUALLY BE CRASH crusaders.