Pathetic Customer service Cash Crusaders Franchise & N1 City store

I am disgusted by the customer service and the way I was treated by the head office staff, Candice(PA to a director) & Lonwabo(Area Manager) I bought a Dixon washing machine on the 01Dec 2019, from Cash Crusaders N1 City, Value Centre. The spinner broke within 3 months. We took it in to the store for repairs, we were told the Dixon washing machine is prone to have a spinner problem. After getting it back the machine spinner broke again in November 2020. Since then we have been dealing with Cash Crusaders head office and the store. After numerous phone calls and follow up calls to the head office, Candice kept saying she will follow up and then 1 day while speaking to Candice, she slammed the phone down in my ear after being very rude on the phone and not giving me a chance to speak. I was totally shocked. I continued to resolved the matter as as I was without a machine for 5 months with no one getting back to us. We finally got the area manager Nonwabo number and WhatsApp him. He told up the report say CUSTOMER NEGLIGENCE, and was very ****y in his WhatsApp conversation to us and also blue ticking me. Today after 9 months of not having my washing machine after it went it for repair in 01 November 2020, I called Nonwabo and he was so so rude on the phone calling me "bro" and persisting to give in an opportunity to speak while he interrupted me while speaking. No consequences to rude head office staff to clients. How does a company get away with treating a customer like this. Can I please get some assistance and guidance. I feel I am fighting alone against this company, hiding behind their company policy and reports they claim to be "gospel" and the poor customer has no leg to stand on. I feel this case was NOT handled within merit and fairly.