PATHETIC CUSTOMER SERVICE AND INSURANCE RIPOFF!!!!

apparently sometime early January The Northcliff branch was ****** and our items were ****** from them, we were told that they will make a payout - paperwork was signed on Monday LAST WEEK its a week later - the manager told us that it will be paid by last week thursday!! I had to call them THursday afternoon - I was told to give it another day... I did the same on Friday no luck - Sunday I called and spoke to a new manager as the current manager was apparently on leave till26 Jan - she said to me u are the customer we tried to reach - TRIED TO REACH WITHOUT A MISSED CALL OR EVEN SMS TO US but ok im the one they tried to reach...

nevertheless had to give her a signed letter to resolve the issue - the letter was sent and we were now told that head office only makes payment once a week on a Thursday!!!!!!! HOW ***KKKKING pathetic considering we had to wait so long!! I also require the case nr at the SAPS please cause I am not leaving the matter here - u have business insurance on your property u getting paid out way more than the customer u paying out - where is that money going??????????????????!!!!!

I require URGENT reply as I have not received anything after I was told to send a complaint email as they can not help me at head office directly without email complaint!!! YET 2 DAYS PASSED NO REPLY FROM ANYONE!!!