RR
Randhir R

1 reviews | Active since Jul 2020

22 Jul 2020, 19:57

Pathetic buyers and owner

I would like to express my complaint in this review. I am consumer that is highly dis-satisfied with the level of service that Cash Crusaders Montana Retail park had to offer me. As i am a loyal consumer to them for the last 3 years for which i both bought item and sold many items over the years. Between the 14-16 of July 2020 i had tried to sell two PC's of which i needed funds i dealt with a young gentleman by the name of Thabo which is generally the buyer of most of my goods, i approached him with the 1st Computer which in the end resulted (incomplete) thus giving him the 2nd computer which was in perfect working condition, the consultant then ask me to wait while he inquires with the owner of the branch about the unit and the price in which he can offer. The owner then rep**** to Thabo stating he can offer R950.00 which i then asked for a margin for negotiation, to at least reconsider a better price of which the consultant Thabo relayed to the owner, with a price that was adjusted to R750.00 i then stated that the are pathetic salesman, which then Thabo rep**** saying thats an insult. Please bare in mind that it is an insult to OFFER A PRICE and then later on adjust it and in the national credit amendment states that Prices should not be Adjusted once you have made an offer and then hastily tell your customers you will not assist them. I find your services ******* and i will not do business with CASH CRUSADERS MONTANA ever again

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Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Jul 2020, 09:25
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution. 
RR
Randhir R's update08 Aug 2020, 16:20
Reviewer Update
Good day Cash Crusaders, i had escalated the matter as requested and i have still had no response since. I am deeply disappointed as i had hope in receiving a response regarding the matter.