Paid for Item but store sold it or lost it

Such a horrible experience @19/12/22 that's not sorted out still. Paid for my item and now it cannot be found and the Cash Crusaders Boulders Midrand doesn't know who their manager been up and down to the store since Saturday and no feedback or item returned. Still awaiting phone call or any feedback, if the item is sold or a staff has lost it without the owners consent that is ***** to me.