Paid for an item

Dear Cash crusader(Tembisa Mall),

I hope this email finds you well.

I am writing to formally lodge a complaint about a recent experience at your Cash Crusaders store. I purchased a laptop and completed the payment process based on the price quoted at the time of purchase. However, when I arrived to collect the laptop, I was informed that the price had changed. This sudden change in price after payment is both unexpected and unacceptable.

I still have the slip to the item and I am not taking a refund

Furthermore, the customer service I received from Faith, the store manager, was extremely disappointing. Her approach was unprofessional and unhelpful, which exacerbated my frustration with the situation. As a customer, I expect to be treated with respect and courtesy, especially when addressing an issue caused by the store.

I kindly request that you investigate this matter and provide an explanation for the price discrepancy as well as the poor customer service. I trust that Cash Crusaders values its customers and will take appropriate steps to rectify this situation.

I look forward to your prompt response and a resolution that reflects your commitment to customer satisfaction.

Thank you for your attention to this matter.

Sincerely,

Ian Gwala ***