***** over from Pawn Express

<p>i am a regular customer or the silverton branch and make use of the buy back facility. i wanted to place another phone on buy back cause i was cashstrapped and contacted the internet service to find out if they will accept the product. completed my details and went to the store, i was assisted by primrose who gave me the contract and the monies due. she informed me of the interest amount of R78.33 that needs to be paid and the due by date. i went there on 18 may and when wanting to extend the period by only paying the interest, i was told that i need to pay an initiation fee of almost R70 as well to keep the goods there for another month. i threw a tantrum and told her that why would i have to pay for using the service whereas any cashstrapped person in their right mind would not agree to any such terms knowing that they need money and need to be able to repay the monies with interest and therefore do not need or want any other cost added to it. after being furious that i now had to use the last money i had available to me i paid the required amount and left the store angry. a few minutes later primrose phoned and asked me to come back to the store, i told her i might come but im already heading somewhere, never did she explain that we only have till 5 the afternoon to reverse the initiation fee. when i got there friday, because i was unable to come back on thursday she told me im sorry i cant help you, you needed to come back when i called you. My question is, these frontline staff are they educated in how to convey an important message properly to people so that they can understand, because i would never ever in my life agree to paying an extra fee for inititiation whereas i know where the shop is and if i use me feet it would cost me no fee unlike using the internet, secondly she should have made it clear that i only had to thursday afternoon at 5 to have the amount reverrsed, neither did she follow up later the afternoon to ensure that she helps me get the money back. I had no money to go to work on friday and had to live beneath the breadline the weekend to ensure that i have money to come to work on monday. it should be noted that most of the people who turn to your pawn facility are not doing so to go on holiday or pay for something we dont need, most of the time we need the money for the bare necessities like food, petrol, electricity and even transport money and to levy us with another amount for initiation fees is just heartbreaking in these times when we struggle to make ends meet</p>