Online system issue and long wait

I was at Cash Crusaders Lansdowne store to collect my laptop just after 9AM yesterday 25th Sep 2022 on Sunday. I have never been disappointed and frustrated by a long wait and the lady who assisted me was so unprofessional. I was told there is an issue with the system they cannot access the pay option to release my laptop because I paid online. Like I shouldn't have done so, I mean why have an alternative to do so if down the line a client is going to be inconvenienced. I was told to wait in a chilly cold outside, as if I was a disturbance in the store. I waited over 3 hours and I was told to either wait as they were busy resolving the issue or come back. I do not have a chance to go the store as I work in town during the week. I asked the lady, why can't they take cash and give my laptop and resolve the issue later because I couldn't wait any longer and with her unpleasant service I was running out of patience. I still had places to be and my time wasted big time!

Thanks to Enrico who tried his best to get the issue resolved and I eventually got assisted even though the system issue was still there. There was an African gentleman and lady who also pitched in, thanks to them as well for making feel welcome to the store.

Please resolve your online system to avoid future delays and customer complaints.

Sylvia