One shop and phone has completely lost you this customer and my friends

I can't believe that your company expects me to spend money on a phone that you have admitted yourselves has issues. How am I supposed to fix a screen for a phone that hasn't worked for the past 5 months and been to repairs twice in the 9 months I've had it? Clearly if customers complain about the same things then the manufacturer must fix it? Do you honestly expect me to spend the same amount I spent buying the phone on a screen when I have no guarantee that the phone will function for the next 6 months? Does that make financial sense to anyone?

The way I've been advocating for your company and after sales service, I must say that I'm really disappointed and it had to be at a time when I couldn't afford such a mistake.

I'm glad to know that my long time relationship with this company means so little.