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Monabe M

1 reviews | Active since Feb 2019

13 Jul 2020, 14:07

ONE MAN CAN SPOIL , THE WHOLE INDUSTRY ...

Good day

On the 12th of July 2020 at around 09h15 @ Cash Crusader Silverton Pretoria , the was load shedding , it is understandable and acceptable that some business do not have a back up plan during these national crises but that should not stop a business from running . Currently i have a loan with cash crusader which was expiring on the 12th of July but due to load shedding i was turned away not in a professional way by a store manager or supervisor his name is PHILLIP well , i am not sure what influenced him to turn me away and tell me that " I have been running these industry for 15 years and you can not tell me what to do " . All i wanted was to pay my Items so that they can extended my loan terms but for a moment i was not treated the same as other customers ... ONE MAN CAN SPOIL , THE WHOLE INDUSTRY ... Unfortunate i am not the only customer who is not satisfied but fortunate i am able to voice my opinion .

I hope Top management from Cash Crusader will treat these with a matter of urgency please send your best auditors ...

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply14 Jul 2020, 08:08
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.