Not upholding guarantees

<p>In June 2017 i bought a Dixon Gas stove. By the time it had to go back to Cash crusaders Parow i only had it for 3 weeks, keep in mind not making use of it every day. The 3rd week when wanting to make use of the Oven the knob kept on popping out. I called Cash crusaders to know how to go about it they lady i spoke to advised to bring it in. My dad went to drop it and was advised that it'll take 2 weeks...after the 2 weeks was over i did a follow up to hear when i'll be getting my stove...i was advised that they dont know they'll make contact with the warehouse to hear how far they are. I called 3 days later spoke to Nathan Davids as the manager i spoke to Previously was not available. After speaking to Nathan and calling back days later to hear what's happening he was not in then i spoke to a lady Candice Alack. She advised that she'll phone around for me to check for a new one...she then asked to call me back and i advised her to leave me a voicemail should she not get hold of me. Candice Alack called me back/left a voicemail advising she cant find a stove at any Cash Crusader for me so they will refund me... i advised her that my dad will come get the refund(R2100) as i wont be able to take off from work. When he went for the refund they only gave him R2000 cause i used the stove...keep in mind THEM SELLING ME A BROKEN STOVE!!! Cash crusaders Parow not keeping to their word.</p>