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Emmanuel R
1 reviews | Active since Aug 2009
13 Nov 2019, 12:58
Not returning my money on a defective product
I bought a belt sander on 28-10-19 at the Bloemgate branch. I was only able to use it on 6-11-19, only to discover that the item is faulty. I returned it the next day. According to the shop I only have the option to let them repair it after the 7 day money back has expired and that it can take up to 6 weeks, which is completely unacceptable as I need to use it. Also according to Section 56 of the CPA, the customer has the option to either let it be repaired or returned for the amount it was bought for. But the manager got defensive and angry at me when I asked for my money back and said that he will not refund me. Please sort this out as you are overstepping the law.
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Cash Crusaders Franchising's replyOfficial
19 Nov 2019, 10:34Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Could you please send us your contact details and the store name to info[at]cashcrusaders.co.za or send it via a private reply. Once we know that, then we can urgently escalate this to the relevant regional manager and the operational manager for resolution.
Cash Crusaders Franchising's reply19 Nov 2019, 10:34
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Could you please send us your contact details and the store name to info[at]cashcrusaders.co.za or send it via a private reply. Once we know that, then we can urgently escalate this to the relevant regional manager and the operational manager for resolution.
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Emmanuel R's updateReviewer Update
21 Nov 2019, 01:03I have sent everything yesterday morning (19-11-19) as you requested. I still haven't heard anything back. Your customer care line also told me more than a week ago that the regional manager will contact me. As of yet, I still haven't heard anything back. This is extremely poor for a national company
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Emmanuel R's update21 Nov 2019, 01:03
Reviewer Update
I have sent everything yesterday morning (19-11-19) as you requested. I still haven't heard anything back. Your customer care line also told me more than a week ago that the regional manager will contact me. As of yet, I still haven't heard anything back. This is extremely poor for a national company