NONE EXISTENCE OF CUSTOMER SERVICES

Cash crusaders in Kempton park. I pawned my laptop and had been paying the interest for a couple of months for it to renew my loan but I then made a a full payment on 24th of August . Then they told me that on July their shop was broken into by ******* who took all the laptops; tablets and phones. I spoke to one of the consultants there and they found me a replacement laptop, up on testing that laptop the battery of that laptop was faulty even if you put it on a wall charger the battery percentage will not go up but decrease so when I tested it the battery % level was on 13% but after charging it for like +- 30 mins the battery was now on 7%. I was advised that they will get the battery replaced up until today 9 October 2019 no one has contacted me to give me feedback I still don’t have my laptop having paid the full amount for me to get back my laptop on the 24th of August 2019. The customer service there is close to none existence. I’m fed up as no one is following up or giving me feedback with regards to this. Can someone please assist me as I am now fed up with their lack of customer services.