Non assistance

Good day I'm writting inline with assistance to try get help I brought a drill to the store to be pawned in the store on Friday I got an sms that it will expire on Saturday morning while opening the curtain while I was on the couch I slipped to an injury which had my face bleed and also my mouth which was the major impact and was swollen my wife took me to the Dr I had follow up on Monday and Sunday I as in bed as my mouth was swollen when I could. Speak. I called the glen and spoke to. A lady by Kenny I explained the situation she said she will get back to. Me when she got back to. Me she seemed rather more harsh then friendly than before I explained that I think my drill jack hammer cordless might have expired but she refused profusely that she can't help. Me I tried to. Pleed with that it's only onley one day I need her to keep it so I can extended she told. Me I need to buy it back despite my disspoinment I tried to be nice to her but she kept saying no she won't help I asked Kenny I can atleast try for today she refused profusely I explained the reason Im. Asking for it to be tomrriw is I have to go back to the Dr again I bougbt to the drill.. Separately it goes for 3200 at the time the battery since it's cordless it's 900 and the charger I'm not having to loose the whole set as she is not willing to compromise in no way was I even rude to her