No Warranty on New Goods Purchased Contrary to Till Slip?

On 2 December, my brother purchased two Brand New watches from your N1 City Branch. Both were on sale in your New Goods leaflet. The cheaper one of the two (R159.90) basically fell apart from the inside (The second and minute hand came loose under the glass).

Since the watch was brand new, I thought returning it wouldn't be an issue, since this was a new good, and should therefore carry at least a 6 month warranty, so I offered to return the watch on his behalf.

Upon returning the watch, I was told that it was only covered for "Out of box failure" and that it had NO WARRANTY WHATSOEVER. I was also told by the store manager this was Head Office's rules, not theirs.

There is nothing in the terms on the slip to imply that Brand New Watches are not covered under warranty, and this is also clearly in contravention of the CPA.

The till slip states: Brand new electrical items carry a 12 Month Warranty Brand new non-electrical items carry a 6 Month Warranty

Even if for some reason you consider a watch a "non-electrical item", there's no indication that it isn't covered by at least a 6 Month Warranty.

Nobody, and nothing, at any point made any indication that the watches my brother purchased from your N1 City Store were not covered under your standard warranty policy, as printed on the Till Slip.

The watch is currently in the N1 City Branches possession to be sent off to your Head Office. I requested that I be contacted by the Head Office once the watch has been received, but was bascially told by the manager that there is no reason for them to contact me, and she will relay the relevant information to me.

I would very much appreciate it if someone from your Head Office could contact me as soon as possible to clear this matter up.

Thanks in advance.