No response

From: Yadhasan (Das) Naidu <***> Sent: 02 September 2022 12:56 To: ***; *** Cc: CHETTY, Sherrelle <***> Subject: RE: Item: Dixon DFM48/BL-Transaction: GR090422TFAK102 - repair Importance: High

It has been 96 hours since my last email and the second week since handing in the device, I have not been contacted and no response to my enquiry.

From: Yadhasan (Das) Naidu <***> Sent: 29 August 2022 09:31 To: ***; *** Cc: CHETTY, Sherrelle <***> Subject: RE: Item: Dixon DFM48/BL-Transaction: GR090422TFAK102 - repair Importance: High

Good day

THIRD REPAIR – Transaction GR200822NZEN002

Please see history below, purchase date and previous repairs.

Once again, an issue with the device, handed in on 20 August for a repair.

Please assist with a refund or a device swop, it’s unacceptable being a brand new purchase with 3 repair requests already. The device has a problem every 3 months or so and warranty expires at the end of the year!

Kind Regards Das ***

From: Yadhasan (Das) Naidu <***> Sent: 12 May 2022 14:00 To: *** Cc: CHETTY, Sherrelle <***> Subject: RE: Item: Dixon DFM48/BL-Transaction: GR090422TFAK102 - repair

Good day

I received an SMS that the device is now repaired.

I will collect either tomorrow or on the weekend

Thank you

From: Yadhasan (Das) Naidu <***> Sent: 06 May 2022 13:19 To: *** Cc: CHETTY, Sherrelle <***> Subject: RE: Item: Dixon DFM48/BL-Transaction: GR090422TFAK102 - repair

Hello

I spoke to you yesterday and was advised that you still await a response from the repairs department. You will contact them and respond accordingly.

We still await an update, and our daughter is without a phone for another month.

Kind Regards

From: Yadhasan (Das) Naidu <***> Sent: 26 April 2022 10:58 To: *** Cc: CHETTY, Sherrelle <***> Subject: Item: Dixon DFM48/BL-Transaction: GR090422TFAK102 - repair

Good day

I purchased this brand-new Dixon cell phone for my daughter on 19 December 2021.

The phone had no display on 10 January 2022, and it was booked in at the store on the day.

It took nearly or if I remember correctly, a month to be repaired for collection.

On 09 April 2022, the phone battery would not charge, and I booked in at the store on the same day.

Today, 26 April and no response.

Kind Regards