No refunds as per CPA Cash crusaders East Lynne

Bought an Dixon 10 inch under seat amp&sub on sunday 31-03-2019 at cash crusaders east lynne. It didn't preform as well as i expected it to do.took it back today 12-04-2019 the manager simply refused to refund me and said i must take something other of the same value which i didn't want to and ask how much if they buy it back.The manager took it to the buy shop and tested it and i told him it is because of the vibrating sound i want to return it in the first place.Take note at no point of the sale was i told the product must be installed by an installer and the staff also admitted they didn't know about it.Now the clever manager wants to send it in for repairs and not refund me which is in contradiction with the CPA and keeps on throwing Section 21 at me which has nothing to do with returns.Returns Policy and the Consumer Protection Act

A supplier of goods usually dictates the terms and conditions of sale and includes the returns policy applicable. When constructing these terms and conditions, it is important to keep the provisions of the Consumer Protection Act (the CPA) in mind, as they apply irrespective of the store refund policy. There are a number of sections in the CPA that allow goods to be returned by a customer, but it is important to note that there is no general right of return.

Imp**** Warranty of Quality

Section 56 of the CPA imposes a built-in or automatic warranty that all goods sold should comply with the requirements listed in Section 55, namely:

• that they are reasonably suitable for the purposes for which they are generally intended; • that they are of good quality, in good working order and free of any defects; • that they will be useable and durable (i.e. will last) for a reasonable period of time; • that they comply with the Standards Act No. 24 of 1945 or other applicable public regulations; and • that they are reasonably suitable for the specific purpose that the consumer wants to use them for.

If the goods do not meet the requirements set out in Section 55, the customer can return them at the supplier’s risk and expense and without penalty. Further, the customer can elect to have the goods repaired, replaced or get a full refund of the original price paid.

The CPA does not give the supplier a first right to repair or replace and provides the customer with the right to return the goods that does not meet the quality requirements for a (i)refund (ii)repair (iii)replacement at the cutomers choice,not the the supplier.

I simply want to return an inferior product and get my money back but not at Cash crusaders East Lynne the yuppy manager and the owner just want to make money.

I will give 2Hours for a response on this as i never had such problems at the other bracnh where i do business for years now i just went to this branch as it was the only one near that had stock and it was off the shelf a open box not sealed. I want the Regional Manager to sort this out ASAP as this is no way to do business in a poor community.