JJ
Jeanette J
1 reviews | Active since May 2014
01 Nov 2020, 20:19
No refund!
I am so unhappy by the way I was treated and not explained the refund policy.
I bought 3 phones, thinking I will buy 2 and 1 extra for in case 1 breaks. I bought the phones and left. After an hour I went back to return the 3rd phone as it was a waste. They did not want to refund even though the phone is still im the same box not opened or switched on. They offered to buy it back at half the price I bought an a hour earlier. It is just ridiculous. I honestly dont see why they couldnt refund. Pathetic! If the phone was switched on or used I could've understand. But it was in the same condition as when I left the store.
Northern Cape Kathu Cash Crusaders!
Helpful (0)
Replies (3)0
Replies (3)Cash Crusaders Franchising's replyOfficial
02 Nov 2020, 07:59Good Morning, Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution
Cash Crusaders Franchising's reply02 Nov 2020, 07:59
Official
Good Morning, Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution
JJ
Jeanette J's updateReviewer Update
02 Nov 2020, 12:505 stars to Junita from Cash Crusaders customer services for your assistance! The issue was resolved in no time and friendly!
JJ
Jeanette J's update02 Nov 2020, 12:50
Reviewer Update
5 stars to Junita from Cash Crusaders customer services for your assistance! The issue was resolved in no time and friendly!
Cash Crusaders Franchising's replyOfficial
03 Nov 2020, 08:13Thank you Jeanette, it was a pleasure assisting you.
Cash Crusaders Franchising's reply03 Nov 2020, 08:13
Official
Thank you Jeanette, it was a pleasure assisting you.
