no help

good day :

im writting inline with a complaint i logged on hello peter that was not attended to it was about requesting for a day of extension and couldn't be be granted cause the product was now priced i explained i had had and injury and couldnt come to the store to pay for the extension i tried to pleed and speak to the manager in no waay was i rude that i was injured and couldn't come in stores she profusely refused to extended it i explained that injury was on my mouth and couldn't talk and had been attending dr's even yesterday all i want is my item back and nothing more i cant loose a iteam for 3800 over 800 may i please get assistance