No feedback and little ability for problem solvin

Monday 15 June , my fianc? took our 21\ TV into the branch as it stopped working . The lady attending said that they ( shop ) would send it to their repair centre and either it would be repaired . Since that date after repeated calls my fianc? was told by the next employee that the previous statement was incorrect that TTS was not the repair centre was located in a different area in Port Elizabeth and that the store only phones this service dept on Mondays and Fridays and that they don't phone on other days . With no other options. <br> This make it seem 1 ) they ( CashCrusaders ) have no intent on customer service 2) don't train their staff properly to deal with repair issues 3) There is no sense of urgency to resolving a issue for clients .. <br> They promote the fact that they are a more professional alternative that your local ***** pawn shops.. I believe the lack of Customer service puts them at the same ***** level . "