No Feedback After Payment Made – Loan Disappeared from System – Princess Crossing Branch

I am extremely frustrated by the lack of response from Cash Crusaders Princess Crossing regarding a serious issue with one of my loans.

Three days before the loan matured (on a Hisense microwave), I received an Ozow payment link for R129.53 to extend the loan — which I immediately paid. Proof of payment was emailed to the branch nearly a month ago.

Despite this, I continued receiving messages that the loan would expire. I assumed they were automated because my loan still showed as active on the portal.

However, a few days later, my loan completely disappeared from the system.

I emailed the manager, called the branch, and was told a note was made on the system and I’d get a callback. No one has followed up. I even sent a second email – still no response.

I want answers:

Why was my loan marked as expired even though I paid on time?

Where did my payment go?

Will this affect my other active loan?

Is this a system error affecting other customers?

I’ve tried every avenue to resolve this quietly and professionally, but I’ve now been ignored for nearly a month.

I’m calling on Cash Crusaders Head Office to urgently step in, trace my payment, correct the loan status, and provide formal confirmation.