No empathy or customer service, policy driven staff member ''Heartless''

I'm appalled at the treatment I received from a sarcastic, judgmental and abrupt staff member at promenade Mitchell's plain branch, somebody needs to teach this woman what customer service is all about.

Not only did she speak down to me, but she did the very same thing to a previous customer that explained to her why she couldn't pay for her items that she pawned, the woman before me was hospitalized and had no way of contacting them.

Your staff member didn't give a damn, she kept quoting the policies and procedures, which is what she did to me.

Now I have worked in the Airline industry for 25 years, for various airlines, I now own my own business, I'm not boasting, I'm merely stating that I have never treated or been treated in front of a group of people in this manor.

The reason why I pawned my things is because my money and cellphones was ****** and my bank account was cleared out, I have to release funds so that I could get back on my feet, so I have been waiting for my money to clear so that I collect my goods.

I also explained to her that on the 7th of August a had two collisions with two other vehicles and I've had to sort them out as well, which means I didn't have extra cash to collect my goods a dell pc,, and I had no time to come and extend it, I informed her that the lady I spoke to at the buy shop mentioned that I have at least 5 day's to extend the date after the expiration date.

The woman behind the counter was so loud, sarcastic, rude and abrupt and advised me that that day was the last extension day and that I would have to pay it. I advised her but that isn't what the lady mentioned, she insisted that this was the case, I advised her that I would have to make a call to collect some cash. Which I did.

I felt like she was lying.

Disgusted

Ken Wolf Motoring