MP
Melissa P
1 reviews | Active since Mar 2020
01 Dec 2020, 15:28
No Customer care after Sale
2 months back I had placed a lay -bye for a PS3 At the Chatsworth Cash Crusaders based at the Chatsworth Centre next to Sabah Collections .Although Sales person Sbu was very helpful and he told me that everything will be sorted and reset when I come in to pick it up. On Friday the 27/11/2020 I had picked up the PS3 it was not reset yet and was almost time to close Sbu tried to reset it ,I did advise at the shop this was a gift for my 8 years old son birthday on Sunday the 29/11/2020 .Bringing it home and keeping it ready for him to open only to find out on connection that the ps3 is not working and gives the following error : "Cannot start - The appropriate storage system was not found " bear in mind the system worked well when tested at the store after testing because there was information and pictures of previous owner Sbu the consultant reset the system .I m not sure what's going on nor do I want to interfere dur to the warranty I have wats app the store numerous time but not one person called back. There is a lack for client service ,When the sale was to me made I was given time now there is a problem and no one can sort it our ,This is a real disappointment as my child was looking forward to the PS3 in this lock down or his Birthday .I expect for Cash Crusaders to rectify this They give out tall claims in there adverts and broadcast but the customer care service is bad My Childs Birthday surprise was ruined all because of them I wish I had not kept them first in mind I do expect someone to call me on the earliest Melissa *** to resolve this
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Replies (5)
Cash Crusaders Franchising's replyOfficial
01 Dec 2020, 15:38Good day, Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, and send your name, image of till slip and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution
Cash Crusaders Franchising's reply01 Dec 2020, 15:38
Official
Good day, Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, and send your name, image of till slip and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution
MP
Melissa P's updateReviewer Update
01 Dec 2020, 16:22E mail sent through I expect this to be resolved by close of business tomorrow Please action accordingly
MP
Melissa P's update01 Dec 2020, 16:22
Reviewer Update
E mail sent through I expect this to be resolved by close of business tomorrow Please action accordingly
MP
Melissa P's updateReviewer Update
04 Dec 2020, 15:05ATTENTION JUNITA PHILLIPS After 8 emails .uncounted number of calls ,messages to the store and 3 calls to the store requesting to contact but no one could assist me ,The service through out Cash crusaders unfortunately is terrible no one understands customer service and should all be trained once again. It is very easy for them to say I Cannot do anything or I don't know not forgetting the amount of lies that is spoken is unbelievable so Y are they working there >? I expect a call asap this matter is being dragged on were as it could have been solved already ,Should I not get a resolution asap I will take this matter further The public should come to know before purchasing what happens not having had spent your hard earned money and then having endless issues ,countless trip to the store and a number of phone calls trying to fix he mess created by the store Melissa -***
MP
Melissa P's update04 Dec 2020, 15:05
Reviewer Update
ATTENTION JUNITA PHILLIPS After 8 emails .uncounted number of calls ,messages to the store and 3 calls to the store requesting to contact but no one could assist me ,The service through out Cash crusaders unfortunately is terrible no one understands customer service and should all be trained once again. It is very easy for them to say I Cannot do anything or I don't know not forgetting the amount of lies that is spoken is unbelievable so Y are they working there >? I expect a call asap this matter is being dragged on were as it could have been solved already ,Should I not get a resolution asap I will take this matter further The public should come to know before purchasing what happens not having had spent your hard earned money and then having endless issues ,countless trip to the store and a number of phone calls trying to fix he mess created by the store Melissa -***
Cash Crusaders Franchising's replyOfficial
04 Dec 2020, 15:27Good Afternoon, as per email and telephone conversations your complaint has been handed over to the operational manager who will be in contact with you as soon as possible. Once again my sincere apologies for any inconvenience caused.
Cash Crusaders Franchising's reply04 Dec 2020, 15:27
Official
Good Afternoon, as per email and telephone conversations your complaint has been handed over to the operational manager who will be in contact with you as soon as possible. Once again my sincere apologies for any inconvenience caused.
MP
Melissa P's updateReviewer Update
04 Dec 2020, 17:09 Hi Bradley
Thank you so much for calling .
Let me make this very clear it is not about a refund but if Cash Crusaders considered there customers more than just an income you would have understood the matter
I put a lay bye on the item 2 months back I was assured everything will be ok when picked up ,when I took it home that was not the case ,
Junita and Ashni tried their best to assist I understood the matter was beyond Ashni hence I did not trouble her about it and opted to speak to Janita who the arrangements were made with directly.
You said to me Junita has no right to make the arrangement but that is what she told me when she called and sent the email. If that was the problem this should have been addressed by you and your staff not pushing me from pillar to post .
I sincerely didn't like the way you spoke to me ,you are not doing me any favours I have paid for my purchase my hard earned money no matter what the amount was I am a mother who works hard and honestly to ensure my child has what he wants and I did just that however the experience with you guys will never be recommended to anyone cause Cash Crusaders is only of the money and not the public .
Junita can you please give me an explanation as to how these arrangements were made and what happened I am tired of this I will take the matter further
Melissa
MP
Melissa P's update04 Dec 2020, 17:09
Reviewer Update
Hi Bradley
Thank you so much for calling .
Let me make this very clear it is not about a refund but if Cash Crusaders considered there customers more than just an income you would have understood the matter
I put a lay bye on the item 2 months back I was assured everything will be ok when picked up ,when I took it home that was not the case ,
Junita and Ashni tried their best to assist I understood the matter was beyond Ashni hence I did not trouble her about it and opted to speak to Janita who the arrangements were made with directly.
You said to me Junita has no right to make the arrangement but that is what she told me when she called and sent the email. If that was the problem this should have been addressed by you and your staff not pushing me from pillar to post .
I sincerely didn't like the way you spoke to me ,you are not doing me any favours I have paid for my purchase my hard earned money no matter what the amount was I am a mother who works hard and honestly to ensure my child has what he wants and I did just that however the experience with you guys will never be recommended to anyone cause Cash Crusaders is only of the money and not the public .
Junita can you please give me an explanation as to how these arrangements were made and what happened I am tired of this I will take the matter further
Melissa