No custemer service

I helped a friend to buy his goods back from Cash Crusaders, We went on the 24th July to pay the goods in full. As normal all the bigger goods were sent to the Vereeniging stores. We were told to collect the goods n Friday the 25th. When my friend got to Cash Crusaders not all the goods were there and he was told to come back on Sat the 26th at 12h30. I went with him to collect his goods and to our surprise the goods were not available. As one can expect after the third time going and not getting any sort of service I ask to speak to the manager, first I was told she is busy but when I start to lose my temper she magically appeared from the back. After I explained the situation to her she told me that they will deliver the goods on Monday to his home address. At the time I accepted the offer and left. To my disappointment I was informed they did not keep to there word and my friend had to go and collect his goods. As he did to discover some of the goods were missing. We went back again today (fifth time) and were told by the same manager they will follow up in the morning. I certainly hope this is not the sort of service we can expect from a professional business.