aA
angelo A
1 reviews | Active since Mar 2017
14 Aug 2020, 20:59
New phone worse than a 2nd hand phone.... After sales service even worse
So after buying a new phone from Angelo at Cash Crusaders in Flamingo Square Table View for my staff, I'm left a very unhappy client. How does a brand new phone work intermittently? One day it charges and next day doesn't, battery lasts a few hours then a full day, eventually now the phone doesn't wanna go on at all. I took it back in under a month and now they want to send a new phone for repairs. Absolutely pathetic. I have called and messaged Angelo regularly to complain about this poor quality phone, it's not like he wasn't aware of the issues. How do you waste people's money in the middle of a pandemic?
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Cash Crusaders Franchising's replyOfficial
17 Aug 2020, 08:14Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.
Cash Crusaders Franchising's reply17 Aug 2020, 08:14
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.