My sister purchased an HP laptop from Cash Crusaders in Louis Trichardt on April 9, 2024, for R3100

My sister purchased an HP laptop from Cash Crusaders in Louis Trichardt on April 9, 2024, for R3100. The laptop seemed to function properly when tested in-store. However, upon bringing it home and testing it further on the same day, I noticed that it overheated significantly. I reached out to the salesperson who advertised the laptop, expressing my concerns. They suggested using a cooling pad to address the issue and later stopped responding to my messages. On April 22, I returned to the store to request an exchange for a suitable laptop. Initially, the staff hesitated, and when they presented alternative laptops, they did not meet my requirements. When I asked for a refund, they informed me that it was not possible. Given the circumstances, I would like to request assistance in resolving this matter, either through a suitable exchange or a refund, considering the laptop's malfunction and the inconvenience caused.