KM
Kurisani M

1 reviews | Active since Sept 2020

27 Sept 2020, 13:53

My items were sold without my acknowledgement

I went into cash crusaders Pretoria, Sunnyside with my laptop which worth 7k to loan R500 against. Apon doing so I signed a contract with them stating that if I was late my goods were to be sold. That being said I've dealt with this specific cash crusaders for years and have always received a notification notifying me my goods were to expire. On the 27th of September I went to collect my goods and had found out that half of my goods were being sold. The only reason I couldn't make it to the store on the due date sonce it was a public holiday, they didn't open. I had no idea about it because I did not receive a notification and because I had been away on business. I feel unfairly treated and this is ********* because I have a contract stating that I'll be notified. Please help me understand I'll pay money for the loan I have taken. What a worse service!!!

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply28 Sept 2020, 08:35
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.