My experience in Cash Crusaders

I went to Cash Crusaders in Pinetown, and I bought a musical stand. I came to return the stand in its original packaging (it was not used), as the slip states that items have to be in it’s original packaging. Furthermore, no where in the slip does it state that they don’t do returns, but instead only address terms and conditions of electrical appliances and sporting goods on the back of the slip and then jump to the warranty policy.

I was attended by Marcelle Dams or Dans, the manager of the Cash Crusaders in Pinetown. I explained to her that I came to return the item and it’s in its original packaging, also not used as stated in the slip. They refused to give me my money back. She even further stated that she understands what I’m saying about the slip not stating “No returns” and how it can be deceiving or how it can give a customer an understanding of that returns are allowed, however, they are not giving me my money back. She said I can only exchange, but not return it. This shows me, that my item was not the issue here, because she agreed to exchange, the issue is bringing my money back. One of the many excuses she gave me (which all of them are not written in the slip by the way) was that they don’t make the slips as Cash Crusaders. So from my understanding, she saying basically that warrants her not giving me my money back. I further asked her, “then why give something that’s not true to customers? Why sell to customers under false pretenses?” The answer I got was that she was going to put forward the errors in the slip to the people above her. I then told her, ok that’s fine, thank you. Then while you escalate it, may I have my money, as the item/product is in it’s original package, as stated in the slip; I further told her the slip doesn’t say, “No Returns”, but instead says, “Goods returned without original packaging will attract a handling fee”.

I am extremely disappointed about the service as her attitude was condescending the whole time, even after waiting for about 2 hours to address the issue at hand. I really do not appreciate someone insulting my intelligence. I am also disappointed at that, as a store, you don’t adhere to your own policies written on the slip. If you don’t want people to return their items, then state on the slip that, “WE DON’T DO RETURNS”, and also inform the client before buying just like they do in any other stores. I really want my money back, as I did adhere to the rules on the slip. I would truly appreciate if this matter can be attended ASAP, as this is not how any store should treat a customer.