most unresponsive service - Cash Crusaders Three Rivers

I purchased 2 laptops online the beginning of Jan this year. Never received any notification on email or message to confirm purchase? Had to make contact with store to see if they have my items. Only to arrive to 2 battery dead units which had to be charged took 1 hour to even get a screen on. waited another 3 hours until they felt they could help enough with the laptops. I was there until 17H45. Honestly i don't think the staff are knowledgeable enough to assist. was told please do come back if not working. I whatsapped the next day to say the units werent operating properly. Was advised to return and get another? So seond time to store - The store manager female - blonde lady - very very abrupt, sent me to the store side to find my own way for replacement. I entered the store and was told "there look in the cabinet". I told her I want replacements for the 2 as per prices I paid for mine. She said oh we don't have??? I say to her call her manager from the other side as she sent me there. nothing. I then was told oh but you bought them so cheap what did you think? Then she proceeded to tell me that the online products are a big problem for them as they never know what the client is buying and they cant help as they don't know what is wrong with the laptops. To be honest why is there issues with a laptop anyone is buying unless mentioned at time of purchase???? So I decided to leave out of pure fustration. gave it a couple more days adn returned. to be told why dont we just give it in tothe repair shop? Repair shop??? NO one could tell me this before? Booked it in and left again. so that was my third visit to the store. Absolutely no communication since my whatsapp to ask where is my laptop? that is over 21 days of repair with no feeedback! I whatsapped 11 Feb - no response. I whatsapped 12 Feb - told they will let me know Thursday? Nothing after that. Three days later the Friday no response so i message again - to be told all the messages get deleted and they cant check the previous messages? then to be told they will check - no feedback again. Saturday i message again to ask about my laptop - The repair centre said that the operating system is too large for the spec laptop. You can come instore and change it for another laptop if you want to. I tell them i have now been back 3 times for it please let me have a refund and be done with cash crusaders. No we dont do refunds. I then tell them I need to know what they have or if they can source for me as i cant come in again to see that there is nothing there? They wont compensate my petrol will they? I ask them to please go check for what they have and get back to me. no they are not in the same area so they'll ask some one to check . - no feedback again. Monday 19 Feb - message to say can we possibly get a cell phone in its place as this is just taking too long? response is : "we don't do exchange we buy then you do what ever you want with your cash." ???? I have copies of the WhatsApp convo for you to see how the staff talk to the customers!