YR
Yolisa R

1 reviews | Active since Apr 2012

29 Feb 2024, 11:24

Missing AMC Pots!!!!

My 3 AMC big pots are missing between Cash crusaders Mall@55 and Cash Crusaders Lifestyle@55. Previously Cash Crusaders moved their store to Lifestyle 55 as they had renovations that were being done. Some of my AMC pots were with Mall@55 and some were with Lifestyle@55. I kept on paying for the TCOC amount monthly then when the contract expired I would settle the amount and take back the pots back to the store for a new contract.One pot which is a small AMC pot expired and I could not pay the R50 TCOC .When I went to the shop the Lifestyle @55 branch I was told the is nothing in the system. I then went to Mall@55 branch to settle for a payment of one pot and extend the other pot that was going to expire soon. I payed and recieved my pot I extended for to my surprise I went to the store to renew my contract as it had expired. The following month when I went in the store to pay for an extension for my pots my pots are the pot that was going to expire successfully. Two days later I received an sms that my pots will need payment soon so i went to mall @55 to extend my pots when I got there I am told that there is a misunderstanding of the referral numbers . Thabang then asked if he can investigate and call the Lifestyle@55 branch.I wanted for a follow up feedback until I called to be told that my 3 AMC pots are no longer on the system. I am told that when I renewed my contract my pots stickers were not changed and therefore my pots were sold. I want my AMC pots back or I get a full refund as I did not buy them cheap!!!!! No body wants to take accountability I am being send from piler to post. Kindly assist in settling this matter.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply29 Feb 2024, 11:42
Official
Good day,
 
 Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly. 

 Thank you