Make it all clear

My FiGi Note 1 phone just switched off by its own and would not turn back on, the phone wasn't even 5 months old, and this happened within my Guarantee period – when I got there to get it fixed I was told by a consultant that it was negligence and it was not covered. I have to pay for repairs as well as rejected quotes. What is reflected on my cash slip speaks something different and I will take this further – unless understanding and assistance is offered. It looks to me that customer satisfaction is the last thing on cash crusaders minds besides just taking that extra money from customers and making that sale. The lack of understanding levels of some consultants creates a unpleasant place to shop. I WILL NO LONGER BUY AT THIS FRANCHISE AND WILL MAKE MY EXPERIENCE THERE KNOWN ON ALL PLATFORMS.