lost Item

Please help me out, i had pawned my Laptop with Cash crusaders Free State Welkom Game square. paid interest on loan till last month then proceeded to put down the remainder of the balance, problem is im currently residing in JHB so couldn't go get it , was given a form were one can nominate an individual on their behave filled it in sent the particular person only to the told that the laptop had been released. i had been keeping contact with them via the WhatsApp line all these months so when the i presume the manager told me that my item will be safe i had no reason It to believe them BUT TO MY DISSAPOINTMENT seemed to have lost my item. Fortunately i made all payments online and still have prove.