ME
Monique E

1 reviews | Active since Mar 2024

21 May 2024, 18:30

Lack of service

I took my television to Cash Crusaders (Auckland Park Campus Square)to have it fixed that was last year (July2023)and I'm still waiting,they reject my calls and don't respond to my emails, everytime I go to there store they refuse to tell me anything about my television,there service is redundant,till this day (May2024) I'm still awaiting any news regarding my television ...

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Replies (4)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply22 May 2024, 11:03
Official
Good day,
 
 Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly. 

 Thank you 

ME
Monique E's update22 May 2024, 11:44
Reviewer Update
Good day please don't take another year or 2 years to reply to the matter at hand,sort it out immediately...thank you
Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 May 2024, 10:21
Official
Good day,
 
 Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly. 

 Thank you 
ME
Monique E's update28 May 2024, 15:09
Reviewer Update
Good day ...When can we come to a possible solution regarding the matter at hand,you'll promise to give us outstanding service, never seem to happen,we still awaiting any news from Cash Crusaders..