Lack Of Proffesionalism and Integrity

<p>In December 2016 I took out a loan option from Cash Crusaders for the loan option i had given in my Xbox one Console bundle 2 games and a seperate Controller all Brand new. I was Issued with 1 Document Detailing the the repayment amount and intrest rate and the loan policy terms attached to it was one slip showing the description of the goods handed in. Every month since i took out the loan i paid only the interest and every time my old document gets discarded and i get issued with a new one. Eventually in May 2017 i went to the branch to pay back the loan and collect my goods, as my goods were given back to me i notified the sales consultant by the name Jan that i have not received all my Goods as i was missing one Controller Jan was of great help and checked my document and saw that there was no seperate controller listed , he then checked the system and went back to when i first handed in the items and saw that i indeed had a seperate controller apart from the one i had in the box. He then told me it was listed seperately and has expired. A lady a manager i asume was called to assist in the matter , she bluntly told me that it is the customers responsibility to check the document properly and that everyone makes mistakes, I was shocked as i am not a first time customer and have always received good service from the branch, i then was asked if i had the old document where everything was listed , then i went like OMG how am i suppose to have retained the document if everytime the cashier throws away the old one in a dustbin and prints a new one??? And Nowhere is it underwritten in your policy that the Customer is liable for checking the documents or in general terms doing your admin for you. I then asked her where the controller is and if it is still in store? Because if they did a seperate transaction i was willing to pay the accumelated amount just to get my controller back so in general terms i would then rectify their mistake and it would then cost me a pretty and i did not mind at the time , then she told me they sold it allready and all she can do is wait untill they get stock and give me a discount on it , the original controller i had did not come cheap i paid 1299,95 for the controller they had sold , again i had to buy back basically my own property and here i was under the impression i had paid the loan in full as per the one document i was issued in december 2016. She phoned their other branch to find out if they had stock and they did not have, she then took my details and promised me that she will get me a controller as fast as possible , i havent heard anything from them and its 20 days back almost just for a controller, i was even willing to pay for it , but why should i pay for negligance that occured from a Store Level? And somehow it seemed when the issue arose nobody wanted to take the responsibility in resolving my issue the sales consultant jan asked for advice from an male manager and he was told to call the lady manager so how do you know who is playing what role ??? I realy feel ****** and mostly dissapointed that she would want to pin the mistake on me the customer and a loyal one to ,i have been patient with them and tried to be mindful and understanding , Clearly they dont value their customers enough as they cant even provide feedback or even do follow ups and its been so long since the incident there is no way in hell that i am going to pay for a mistake i did not even cause period.</p>