LN
Lorraine N
1 reviews | Active since Jul 2019
25 Nov 2021, 21:08
LACK CUSTOMER CARE
I purchase item from Cash crusader Bluff on the 16 Sep 21, this item was on a lay by system and have taken out on the 17 Nov 21. The item did not meet up to its standard and had to return to the store. I spent 45 minutes trying to return the item, and waiting for the Regional Manager of the Bluff branch. to make a decision. Regional Manager u lack customer care . Keep the customer waiting is not acceptable .
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Cash Crusaders Franchising's replyOfficial
26 Nov 2021, 07:48Good morning Lorraine,
Our sincere apologies for the customer service you received - this is not the experience we would like our customers to receive in our stores.
Kindly note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Our sincere apologies for the customer service you received - this is not the experience we would like our customers to receive in our stores.
Kindly note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Cash Crusaders Franchising's reply26 Nov 2021, 07:48
Official
Good morning Lorraine,
Our sincere apologies for the customer service you received - this is not the experience we would like our customers to receive in our stores.
Kindly note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Our sincere apologies for the customer service you received - this is not the experience we would like our customers to receive in our stores.
Kindly note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you