Klipfontein witbank crusaders are ******

I had my brand new Samsung a22 on buyback for 5 months I just kept paying the interest. I went to collect my phone the other day and they gave it to me bubble wrapped no box and a charger that is not working and old. My earphones also not there. But worst of all my sim card too. I find this unacceptable and extremely unprofessional and when I tried to take it up with the employee helping me he just said oh well next time they will give me a new charger. NEXT TIME is not happening. First of all, I had a buyer for this phone at a good price I ensured that the phone has all the accessories and has never been used and is complete in it's box. Now I can't even charge the phone, box and everything is gone. I borrowed a mere R800, in August I missed the deadline day by one day but had made prior arrangements with a staff member at the store to hold it for a day I would be back in witbank the next day to pay which I did. So my understanding was they agreed to keep it in the store until 12 the next day and I had confirmed with the manager as well. I was out of town, I returned the next day and paid as promised. They had already put it on display for R3500. To my disgust. So I was told that if the phone was put on display they will throw the box away. That makes no sense. And not to mention that they are *****ing the customers by giving them a brand new phone with a charger that is old and doesn't work and isn't even a Samsung charger. No earphones. I am extremely unhappy and I got absolute no help just a shrug of the shoulders and a oh well. This store is *****ing because they would not loan me more than R800 they resell for R3500 that is just *******. For a Samsung a22? I am escalating this. I don't accept this, it's not the way things work. Go elsewhere that the same services are offered. Your goods are returned as you left them. This place is a bunch of ******.