TM
Thembisile M

1 reviews | Active since Aug 2023

28 Aug 2023, 20:58

Iphones are used to create iPhone accounts while on display.

Today (28.08.2023) I went to cash crusaders Secunda to buy a second hand phone. I bought iPhone 6, went to the car to set it up. The phone said I can't register icloud as the phone have registered multiple accounts. I went back to the store to tell them about that problem. They said they will help me register using another phone, they took a phone from display tried to help me but they failed still. Now I realized that is why we have that problem! They use phones that they are selling to create iPhone accounts and put back for customers to buy. I waited and waited for them to create that account and they failed. My time was up and I had to go home as my kids will be arriving from school, then all of a sudden when I say I am going the guy who was helping me scream "it is fine now" but still not giving it to me. I told them that I am going and wrote my numbers down.

I asked them if they can't buy it back as I really need a working phone by tomorrow morning. They said they can buy it for R1 900, I bought it for R3000. After seeing that they use phones that they are selling to create iPhone accounts I no longer trust their phones. How can a phone depreciate with R1 100 within 30 minutes?

Can I please be assisted, they didn't call me! I will have to call them tomorrow.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply29 Aug 2023, 09:55
Official
Good day, 

Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you.