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1 reviews | Active since May 2018

13 May 2018, 19:16

INTEGRITY AND HONESTY RICK CASH CONVERTERS MENLYN.

GOOD EVENING.

I BOUGHT A DELONGI COFFEE MACHINE FROM CASH CROSADERS MEMLYN ABOUT 3 WEEKS AGO. IT WAS FAULTY AND RETURN IT THE NEXT DAY, A WEEK LATER THEY CONTACT ME TO REPLACE IT AND IT WAS STILL FAULTY. THREE DAYS LATER THE PHONE ME AGAIN AND SAID THEY WILL REPLACE IT WITH ANOTHER MACHINE WHICH WAS ALSO NOT IN GOOD WORKING ORDER. ONCE AGAIN I RETURN IT. LAST SUNDAY RICK PHONE ME TO INFORM HE RECEIVED AGAIN A DELONGI CAPSULE COFFEE MACHINE. I WENT AND LOOK AT IT AND IT LOOK IN GOOD WORKING ORDER. PRICE AGREE ON WAS R500 RAND AS PER FIRST ONE. I EVEN OFFER TO LEAVE DEPESIT TO SECURE COFFEE MACHINE(OR FULL AMOUNT TO SAFEGAURD MACHINE) HE SAID IT WAS NOT NESSARY. BECAUSE BY LAW IT HAVE TO BE HELD TO SEE IF NOT ******. I SPOKE TO RICK 12/05/18 TO CONFIRM IF EVERY THING WAS STILL IN ORDER WHICH RICK CONFIRM OVER THE PHONE. THIS MORNING ABOUT 10H00 I WENT TO YOU SHOP TO PAY AND COLLECT COFFEE MACHINE, RICK INFORM ME IT IS NOW SUDDENLY OVER 2K AND THEY NOT GOING TO SELL IT AS PER AGREE PRICE.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply28 Oct 2020, 15:51
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution