DF
Dudley F
1 reviews | Active since Aug 2022
31 Aug 2022, 12:47
Inferior phones sold by Cash Crusaders.
Cash Crusaders sell inferior quality phones to public. I purchased a new phone from them. 2days later I told them the battery was not holding charge. About a month later I sent the phone in for repairs, with several problems. I received it back nearly a month later, still with the same problems. This week I gave them the phone back. I told them I want a new phone or a second hand working phone or my money back by Friday. I purchased the phone from their Vanderwalt street branch in Pretoria. The phone is 60 days old, but has been with them for +-28 days in total. They are fast to accept your money, but hesitant to help with problems.
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Replies (1)Cash Crusaders Franchising's replyOfficial
01 Sept 2022, 06:48Good morning
Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
Cash Crusaders Franchising's reply01 Sept 2022, 06:48
Official
Good morning
Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
