Incorrect information from head office to sales consultant and customer, incomplete work and information provided

On the 25th of August I a very happy 21 year old goes and buy a guitar from Cash Crusaders Krugersdorp, with the purchase they told me that the guitar has 6 months warranty on the neck area, not specifying the fine detail. I only had my guitar for 5/6 days and I took it back on the 31st of August. I put my guitar on the stand, I turned away to do the hair of my Au Pair child next moment my guitar fell over and it broke at the top part of the neck. When I took it back they told me that head office would phone me during the week, I have got no phone from head office and looked for a number online but the number does not exsist. I went back on Saturday the 7th September and asked if they had gotten any updates on the process of my guitar, no but on Monday the 9th they will get hold of them and asked I got a phone call that they phoned head office and that my guitar is fixed and is returning on Tuesday and that I can go and collect the guitar on Wednesday yesterday. When I got there the guitar is broken and that the lady from head office named FAITH said it is fixed because she looked on the system but didn't double check the work that had to be done, I demanded the phone and scoulded her before she told me that it was personal damage, very upset that she said nothing can be done not a replacement or reembur*****t, after I was told that it is fixed and ready for collection. They called customer complaints services and demanded to speak to the head there and asked what should they do, but Micheal wasn't available. So after disappointment I left Cash Crusaders Krugersdorp with no fixed guitar or even a guitar, so today I am waiting for a called from Cash Crusaders Krugersdorp with probably positive news, for I need a fixed guitar by Saturday that is what was promised to me.