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Hi. My name is Zimkhitha. I have an on going issue with Cash crusaders, Cape Town Promenade Mall. I am completely disappointed at the level of customer service that they have and still giving me. On the 27th July 2019 I purchased two mobile handset at cash crusaders for both my boys. These were both galaxy grand prime plus (Samsung).

This was on the day that I left town. Three days later as I was out of town I received a message from my boys saying that the phones were faulty(that’s they charge full and 10 minutes after being on 100% , they drastically drop to 10%). On another hand the other one had a button that was so stubborn and freezing at the same.

I then told them to hold on until I was back. On the 19 August 2019 I went into store reported the matter. Nobody seemed to care at all and also tried to deny the issues that the phones had. I told them I want my money back and was willing to leave the phones and ask for no refund as I was so upset but the manager came and told me they will book them in and we will be receiving a confirmation in 5 working to get them.

We understood as he mentioned that this was part of their process. Believe it or not but 5 days went pass and nothing from store, 10 working days pass too and still nothing until my mother drove to the mall to be told that one phone is fixed and the other one is still being investigated.

There were no apologies for the time we waited. I don’t know how long it takes to fix a stubborn button. What type of customer service is that where you deliberately sell faulty handsets to customer. The phone that we got back hasn’t been used at all as we have lost interest. We want these phone to be given back to them and want our money back. They are extremely ***********!