Immature Management

Immature management at cash crusaders Carlton centre.

I bought a brand new speaker from cash crusaders in Carlton centre on the 20th July for it to only switch off and not charging 3 weeks later. Please note this is NOT a second hand item. I returned it to the store on Friday 21st August, we were received by very unprofessional staff who had us waiting for almost 20mins.

For Dillion the manager to finally come and tell us it must be sent for repairs which takes up to 3 weeks to fix. I told him to send it for repairs and place it back on the shelf once repaired. I wanted a new one because in 3 weeks time how does a new item stop working completely??? The boy told myself and my husband he can't.

My husband asked him what the consumer act says about returning of items, and he stood there blank.

Cash crusaders Carlton centre. I don't care who owns the shop because your procedure's DO NOT supercede the laws of this country.

Before you respond. READ WHAT THE CONSUMER ACT STATES ABOUT RETURNING OF ITEMS.

I want a new speaker. I will NOT wait for the broken one to be repaired.

Unprofessional and Uneducated.