I'm not happy with cash crusaders client services

My issue was not resolved I'm still waiting for them to revert back to me I was told the store said they took it for repairs and my issue is the PS3 Controller was not tested in front of me and I wasn't told it should I should test it in store before I can leave. I was told to come back for exchange if it dsnt work I was never told about it being taken for repairs and the store manager told me they can't exchange it for me since they were not there when I bought the controller and there's nothing they can do since the person who was assisting me resigned.