DT
Dylan T
1 reviews | Active since May 2022
19 Jun 2023, 11:48
I'm never gonna buy anything from any of the branches
I brought a second hand belt sander from the Pinetown branch, their plugged it in just to show us that it works for 2 seconds and unplugged it
This was a week ago and today is my first day actually using it with a belt and that And 30 seconds into using the machine it went up in a cloud of smoke and I brought the Machine back to the store to get a refund, the boss of the store refuses to give a refund even though there is a 6 month warranty.
How can we(the customer) take a piece of machinery that is second hand can't even bring it back cause of a defect that they couldn't pick up of not testing it properly in the first place
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Replies (1)Cash Crusaders Franchising's replyOfficial
19 Jun 2023, 13:40Good day,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you.
Cash Crusaders Franchising's reply19 Jun 2023, 13:40
Official
Good day,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you.
