If you buy online and there is no stock they ***** your money

On the 25th of August I ordered 5 PS3 games online from Cash crusaders Newton Park. On the whatsapp line they informed me that they could not find all the items instore (which is already strange to me as I ordered first thing in the morning), so I requested a full refund as I was going to have the items couriered to me and it would not be worth the extra charge for the items they did have. On the 26 August over Whatsapp they confirmed they could still not find all the items would refund me. On the 27 August they said the refund would reflect in my account in 48 to 72 hours. On 1 September I had still not received the refund and it was at this point the store stopped responding to my feedback requests made on 2 and 3 September. On 4 September I escalated the issue to Cheslyn from Cash Crusaders e-commerce divison who said refunds can take between 10 to 14 working days. On the 21 September I again contacted Chesyln requesting feedback, this time he didn't even reply to my mail. Its now 6 October and still no refund. WHERE IS MY MONEY cash crusaders? Similarly I had 2 games couriered to me from Cash Crusaders Watergate store. When I opened the package the one game disc was missing from the game box and the package did not look like it was tampered with in any way. I immediately contacted the store, who said they would refund me. After multiple follow ups and contacting Chesyln in the same mails above, I also have not received my refund. Where is my money Cheslyn its been more than 14 working days? Beware customers, about buying online from Cash Crusaders!