I WANT RALPH TO CALL ME!!!

I HAVE HAD IT WITH YOU PEOPLE. My previous review I got two phone calls from Elijah and then from Ralph the manager or whatever he is. BOTH PARTIES advised me I will be compensated with the refund of my extension fee of R122 and also scratch the service fees and all those extra costs and have me pay the amount i got right. Myself and Ralph was speaking so nice with each other I told him I'm not able to collect the phone that week i will only collect it month end which he agreed to. I asked him for an email so I could have proof as this has already been a painful experience he agreed and i even gave him my email address and he promised he would send me the mail. When i went to the store to collect the phone last week the manager Jean or John he said he did not get any communication from anybody he knows nothing he assured me he would call ralph and sort it out. As expected NOTHING happened I kept messaging him. I eventually gave up and told him to leave everything I will collect the phone and just not even bother with the refund and for looking up this RALPH person. Today he tells me i can collect the phone for a whole 1k more because it is pass the expiry date. How at this point does he still see this at as a sales opportunity? I am deeply touched and honestly am at my wits end. I AM FRUSTRATED!! first he tells me he does not know about anything as there was no communication, then he says he spoke to his manager Ceegan and she says our agreement was to collect it at the same time (which was not the case) now his speaking as if he knew exactly what was said over the phone. All I want is to be assisted in a decent matter without a fight! One star is even too much. CASH CRUSADERS MIDDESTAD MALL!!!